LIPOINABOX.com is owned and operated by Dana-co, LLC
(formerly owned and operated by Connie Elder International, LLC)
Call us: 1.866.547.6269
Email us: Customercare@lipoinabox.com
Exchange & Return Information:
NOTE: Please follow these instructions on returns and exchanges:
1. Submit your request including your product for exchange or refund within 14 days of purchase.
2. Enclose a note stating what product you want in exchange, style number, size and color. (You may exchange for any items sold on our website).
3. Include your contact information: phone number, email address, as well as your return mailing address.
4. If possible, include a copy of your receipt. All returns MUST be received in our office within 14 days to receive a refund. Exchanges allowed within 30 days.
5. All items must be returned in good condition to ensure credit. If possible in original product packaging.
6. Original shipping & handling charges are not refundable.
7. It is recommended that you use a trackable & insurable shipping method when returning your product.
8. All return shipping charges must be pre-paid. We cannot accept COD deliveries.
Return to:
Dana-co, LLC
LIPO IN A BOX Return Department
c/o F&L Shipping
95 Mayhill Street, Suite 3
Saddle Brook, NJ 07663
Customer Service Hours:
Our customer service hours are 8am-4pm Eastern Standard Time, Monday through Friday.
About U.S. Overnight Orders:
Overnight orders placed after 2pm EST, Monday - Thursday will ship out the following day.
Overnight orders shipped out on Friday will not arrive until Monday.
Overnight orders placed after 2pm EST on Friday will be shipped out on Monday and arrive to you on Tuesday (unless there is a holiday).
Not all zip codes qualify for overnight delivery.
Please contact us with any questions: 1.866.547.6269.
For International Customers:
We now offer international ordering for a flat $40 surcharge. Please note that each country has its own regulations regarding incoming shipments. We cannot mark the packages as 'gifts' to avoid additional charges by your government. Please consult your country's regulations to find out if your order will require an additional tax to reach your address.
