Customer Appreciation Note from Connie Elder:

"We value your input and we care about your experience on our website. We designed it ourselves and take pride in knowing that you are getting all the information you need and want. Please contact us anytime if you need assistance or if you have a question. After all, without you we wouldn't have a company!"

Customer Service Hours

Our stated customer service hours are 9am-5pm Central Standard Time, Monday through Friday. We are one hour behind New York City and two hours ahead of Los Angeles.

Terms of Payment

All orders must be paid by Major Credit Card. We accept Visa, Mastercard, American Express and Discover.

How to Order

On the top of the website, choose the product channel you're interested in and follow the choices to find the products you need. Or, choose the VIEW OUR PRODUCT LINES on the left to see an overview of our entire online catalog.

Select the products you would like to order. Go to the Shopping Cart option to complete your order. Use the easy to follow directions.

If you have any difficulty, email us at info@lipoinabox.com, or call 615-885-1800 to speak with a customer service representative.

Prices

Our prices are subject to change without notice.

About U.S. Overnight Orders

Overnight orders placed after 2pm CST, Monday - Thursday will ship out the following day.

Overnight orders shipped out on Friday will not arrive until Monday.

Overnight orders placed after 2pm CST on Friday will be shipped out on Monday and arrive to you on Tuesday (unless there is a holiday).

Not all zip codes qualify for overnight delivery. Please contact us with any questions: 1-615-885-1800

For International Customers

We now offer international ordering for a flat $20 surcharge. Please note that each country has its own regulations regarding incoming shipments. We cannot mark the packages as 'gifts' to avoid additional charges by your government. Please consult your country's regulations to find out if your order will require an additional tax to reach your address.

Exchange & Return Information

NOTE: Please follow these instructions on returns and exchanges

* Submit your request including your product for exchange or refund within 14 days of purchase.

* Enclose a note stating what product you want in exchange, style number, size and color. (You may exchange for any items sold on our website).

* Include your contact information: phone number, email address, as well as your return mailing address.

* If possible, include a copy of your receipt.

* All returns MUST be received in our office within 14 days to receive a refund. Exchanges allowed within 30 days.

* All items must be returned in good condition to ensure credit. If possible in original product packaging.

* Original shipping & handling charges are not refundable.

* It is recommended that you use a trackable & insurable shipping method when returning your product.

* All return shipping charges must be pre-paid. We cannot accept COD deliveries.

Return to: Connie Elder International
Attn: Returns
515 Old Hickory Blvd
Old Hickory TN 37138

We are happy to help you with your exchange!

Privacy Statement

Lipo in a Box® has created this privacy statement to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We use your IP address to help diagnose problems with our server, and to administer our Website.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like email addresses) and financial information (like their credit card numbers). Contact information from the order forms is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Your personal information will not be sold or distributed.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our Secure Server technology utilizes Secure Sockets Layers (SSL) encryption technology. SSL encrypts the transmissions from both our server as well as your computer. Put simply, the transmission from our server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. Ordering online is very safe.